Support & Help Center

Response within 5 business days Official Support

Start with our professional troubleshooting guide below: most issues can be resolved instantly right in your browser. If you still need assistance, our team is ready to help.

✉ Contact the SevenOneLabs Team

For bug reports, feature requests, or any professional inquiry, please email us at:

📧 support@sevenonelabs.com

To help us assist you faster, please include your browser details and a brief description of the issue. We aim to respond to all inquiries within 5 business days.

✦ Professional Troubleshooting

Image Upload & Processing

Ensure you are using modern formats: WebP, JPEG, PNG, GIF, or AVIF.
For images over 20MB, we recommend light compression before upload for the best browser performance.
If the "Select Image" button doesn't respond, try dragging and dropping your file directly onto the editor.
If an error persists, a simple browser refresh often resolves local script conflicts.

Export & Quality Settings

If your final export looks different from the preview, refresh the page and re-upload, as this synchronizes the browser's rendering engine.
The quality slider is specifically for lossy formats (JPEG/WebP); it is expected to be disabled for lossless PNG exports.

Interface & Display

Our editor is fully responsive. If some controls are not visible, use the scrollable sidebar or adjust your browser zoom (Ctrl/Cmd + −).
Ensure your browser has permission to save files if the download doesn't start automatically.

Technical Loading

For any loading errors, clear your browser cache and perform a hard-refresh (Ctrl/Cmd + Shift + R).
Disable extensions that may block scripts or cross-origin requests.

✦ Verified Browser Compatibility

✅ Google Chrome (Recommended for best performance)
✅ Microsoft Edge (Chromium-based)
✅ Mozilla Firefox
✅ Apple Safari (iOS and macOS)
❌ Internet Explorer (Not supported)

SquarePic is optimized for desktop and mobile browsers. On mobile, we recommend using the "Select Image" button rather than drag-and-drop.

✦ Feature Requests & Bug Reports

We value your feedback. Email support@sevenonelabs.com with the subject line "Feature Request" or "Bug Report" and include your operating system and browser version to help us improve the tool.

✦ Explore More

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